Question 1

What items are prohibited from shipping with Nice Express?

Accepted Answer

Prohibited items include firearms, explosives, counterfeit goods, live animals, human remains, and any item classified as hazardous or illegal under relevant regulations.

Question 2

What package should I use? Where can I get it?

Accepted Answer

We recommend using high-quality, sturdy cardboard boxes for shipping your items. For convenience, you can purchase yuupack boxes, which are available in various sizes, from your local post office. These boxes are suitable for most shipments and provide the necessary protection for your goods.

Question 3

How does Nice Express handle customs clearance?

Accepted Answer

Nice Express manages customs clearance on behalf of the shipper or consignee, including completing necessary documents and paying any duties or taxes required.

Question 4

How can I calculate shipping costs for my package?

Accepted Answer

Shipping costs are calculated based on the greater of the actual or volumetric weight. You can refer to our rate tables by destination zones to determine the cost.

Question 5

Does Nice Express offer insurance for shipments?

Accepted Answer

Yes, Nice Express offers insurance that covers the full value of the goods. You must request this service while filling the booking form and pay the applicable premium.

Question 6

What are the maximum dimensions and weight for packages?

Accepted Answer

The maximum accepted dimensions are a total of 255 cm for length, width, and height combined. The maximum weight for a single package is 50 kg.

Question 7

Can I track my shipment?

Accepted Answer

Yes, you can track your shipment using the tracking number provided at the time of shipping, you can find tracking link in the payment requesting email.

Question 8

What should I use for packaging my shipment?

Accepted Answer

We recommend using high-quality cardboard boxes. For convenience, yuupack boxes from your local post office are a good option.

Question 9

What if my package exceeds 50 kg?

Accepted Answer

Normally Courier Driver will refuse to pick up shipment exceeding 50kg. In the case packages exceeding 50 kg be shipped, additional charges apply, and special handling fees will be required.

Question 10

How does Nice Express handle package returns?

Accepted Answer

We cannot guarantee that a package can be returned if it is already in the process of being transported overseas. If a package is returned, the shipper is responsible for any additional costs incurred during the return process.

Question 11

What happens if my package is lost or damaged?

Accepted Answer

In case of loss or damage, you must file a claim within 30 days. Compensation is limited to the declared value or a specified amount per kilogram, depending on the mode of transport.

Question 12

Can I ship to a PO Box?

Accepted Answer

No, Nice Express does not deliver to PO Boxes. Shipments must be sent to a physical address.

Question 13

How does volumetric weight affect shipping charges?

Accepted Answer

Volumetric weight is calculated by dividing the product of length, width, and height by 5000. The higher value between actual and volumetric weight is used for calculating shipping charges.

Question 14

What should I do if my package is held at customs?

Accepted Answer

If your package is held at customs, Nice Express will assist in completing the necessary documentation and communicating with customs authorities. However, any delays or additional charges due to customs clearance are the responsibility of the shipper or consignee.

Question 15

How do I know which zone my destination falls under for shipping rates?

Accepted Answer

You can refer to the shipping rate tables provided by Nice Express, which categorize destinations into different zones (e.g., Zone 1, Zone 2, Zone 3). Each zone corresponds to specific countries and regions, with the shipping rates varying accordingly. Or simply ask our AI shipping assistant to help.

Question 16

Can I request a specific delivery date?

Accepted Answer

While Nice Express strives to accommodate delivery preferences, specific delivery dates cannot be guaranteed due to factors like customs clearance, weather, and other unforeseen delays. However, alternative delivery options may be available.

Question 17

How are oversized items handled?

Accepted Answer

For oversized items, defined as packages with any dimension exceeding 120 cm, an Oversize Handling Charge will apply. Additionally, if two or more dimensions exceed 120 cm, higher fees may be incurred.

Question 18

Can I ship multiple packages under one waybill?

Accepted Answer

Yes, you can ship multiple packages under one waybill. The total weight and dimensions of all packages will be used to calculate the shipping charges.

Question 19

What should I do if I provided the wrong shipping address?

Accepted Answer

If you realize that you have provided the wrong shipping address, contact Nice Express as soon as possible. While efforts will be made to correct the address, there may be additional charges, and success is not guaranteed if the package is already in transit.

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